Here are some things to consider.
Have a positive tone and voice when answering the phone is crucial.
It's the first image your customers have of your company. Are you friendly? Do you act like you are interested in why they've called? Do you make them want to do business with you? These are just a few questions going through a customer's mind when interacting with someone on the phone at a business.
It is also important to never place callers on hold without their permission and never for more than 30 seconds without giving them the option of calling back later or leaving a message.
Be positive at work.
No one likes to work with others who complain and are often negative, as it's very unproductive and tends to bring the entire atmosphere of the workplace down. If you have an official complaint, then administer the complaint through the proper channels. Besides that, be cheerful, positive, and productive at work.
It's very unprofessional to gossip, but especially at work.
Gossiping is a very destructive force that literally leads to drops in production, declining company moral, and even a loss of overall profit. Be professional at all times. Look for the positive in those you work with, work well as a team to reach optimal performance, and keep unproductive conversation at bay.
Take responsibility for your actions.
A professional knows that some days we succeed and some days we fail, but those who really succeed are those that learn from their failures and move on. Sometimes we spend more time trying to cover our mistakes than the time it would take to take responsibility for our mistakes and then move forward to do more wonderful things. Take ownership and move forward.
Give 100%.
Sometimes employees lose interest in an assignment or project and start slacking on their work ethics. Give 100% every time, every project, and every day, and you'll always end up ahead by giving your all.
Help others succeed.
The real test of a great leader is how many great leaders you helped build. Some people think that as long as they look out for themselves, they'll always end up on top. This isn't true. They may have some success with this as their motto; however, long-term success comes form helping others succeed and, in turn, helping ourselves. Be on the winning team.
Show integrity, honesty, character, and moral conviction every day, and you'll have a recipe for success.
To your best,
Monica Irvine
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